My O2 sign in

Halfy1982 · ‎01-04-2020

I am having trouble signing in to my o2, i upgraded my phone last month where i was offered a new tariff but was able to keep my mobile number. However now when i try and sign in it says that i have a buisness account. However checking this it shows no details about bills. I am unable to log on the app aswell

gmarkj · ‎01-04-2020

Uh oh.
You didn't sign up to a new deal after being called did you?
From Aerial Direct by any chance?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎01-04-2020

It's definitely a 'trusted' partner. Only option here is to keep calling customer service, this now being 8002

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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