My O2 not showing correct information

[Anonymous]

I upgraded to an iPhone 7 from an iPhone 6s yesterday. My o2 shows that I have a new device plan & airtime tariff. I have the exact same allowances as my last contract but just a different phone & tariff cost. Some of the app still shows that I have the iPhone 6s which I do not. Will this just update over time or come into effect tomorrow?

[MI5 · Accepted solution]

Usually it all updates automatically but with the issues that some customers are having at the moment their could be a delay.

[Cleoriff]

It will be interesting to know how long it takes to update everything correctly @Anonymous. Let us know when it's all sorted for you...

[Anonymous]

I will do thanks for replying @MI5 @MI5

[Anonymous]

@Cleoriff @MI5 It has updated now & shows everything correctly 

[Cleoriff]

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@Anonymous wrote:

@Cleoriff @MI5 It has updated now & shows everything correctly 

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Great to hear @Anonymous

[MI5]

Quicker than I expected but good to hear

[SteveDSL]

I’ve had this iPhone 11 for months now and my O2 still shows I have the iPhone 4s. Who do I contact to correct it?

[MI5]

@SteveDSL 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.