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My O2 basket and sign in issues

sparkymarcopolo
Level 3: Thinker
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So I've been away from o2 for a couple of years and trying to purchase a new o2 SIM and return

 

When I goto the o2 homepage I can sign in under the personal section fine

 

When I selected my o2, I changed my password and then logged in but then the next time it doesn't let me login.

 

When I add to basket it then changes the name and birth date to my eldest daughter and I cannot change anything..she's never had an account with o2

 

Anyone know what is going on?

 

Customer service were as useful as it ever was!

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Cleoriff
Level 94: Supreme
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@sparkymarcopolo 

I'll ask one of our account advisors @O2Lisa if she is able to help.

*The Game Is On*

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sparkymarcopolo
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So I tried registering and it found an email account (my email) associated to the number so I reset the password again...this time it asked for my mothers maiden name...

 

Logged in...but when I select myO2...doesn't recognised me

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Cleoriff
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@sparkymarcopolo 

I've tagged @O2Lisa  one of our account advisors. She will be in contact with you soon.

*The Game Is On*

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O2Lisa
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Morning all, thanks for the tag @Cleoriff smiling

I'll message you privately @sparkymarcopolo and look in to this for you.

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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sparkymarcopolo
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Thanks Lisa...it's very bizarre.

 

Just tried it on the app too...wouldn't let me login so ran same process and then let me login

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Cleoriff
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@sparkymarcopolo  Look out for a private message from @O2Lisa . You will see this on the top right corner of the page. It will  look like this

Private message latest.PNG

You need to answer it via the private message route. wink

*The Game Is On*

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Message 7 of 8
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sparkymarcopolo
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Already am but seems like you have issues with your MyO2...one minute I can login which shows my details...the next minute I cannot.

Message 8 of 8
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