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My O2 app

MrBlue
Level 1: Joiner
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on ‎17-10-2023 11:33

on ‎17-10-2023 11:33

when I log in to the app it says that you need to wait 2 days for my account to be allowed to have the app but have waited over a week and the same message pops up.

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MI5
Level 94: Supreme
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on ‎17-10-2023 11:38

on ‎17-10-2023 11:38

@MrBlue 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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