Solved: Re: My O2 app

Meady · ‎24-01-2019

Is it just me or is the My O2 app terrible. Can't scroll without it crashing (unless you scroll really really slow). Everytime I click on the rewards and actually select one it just goes back to the home page again. I have checked for updates and tried using it with and without wifi.

MI5 · ‎24-01-2019

@Meady have you tried deleting and reinstalling the app.

Your issues are not usual. The app is generally very stable.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎24-01-2019

@Meady have you tried deleting and reinstalling the app.

Your issues are not usual. The app is generally very stable.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Meady · ‎24-01-2019

Still a bit of lag but at least I can tap on things now! Thanks 🙂

MI5 · ‎24-01-2019

Pleased it helped a little.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

pgn · ‎24-01-2019

The Priority App is even more fussy, had to remove it and reinstall after restoring all apps etc to my new 6T from the 3T.

Links to O2 Social Media Team here

O2

My O2 app

Change of personal details

Rolling plan

Order confirmation

Device plan paid off - what happens with my sim an...

Cancel my contract