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My O2 app works over Wi-Fi only

newbie_374
Level 1: Joiner
  • 2 Posts
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Registered:

Hello, I’m a new customer. 
I signed up to a pay monthly sim and recently my number was successfully ported in. 
Everything works except for the My O2 app: loads fine over Wi-Fi, but won’t work over the O2 4G network (other apps and websites work fine). 
My O2 website works fine over both Wi-Fi and 4G. 
Is anyone experiencing the same? 
Thank you!

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MI5
Level 94: Supreme
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Registered:

@newbie_374 

If you have an iPhone, make sure the MyO2 app has permission to use data.

Otherwise, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127569 Posts
  • 614 Topics
  • 22199 Solutions
Registered:

@newbie_374 

If you have an iPhone, make sure the MyO2 app has permission to use data.

Otherwise, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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