03-05-2022 19:55 - edited 03-05-2022 20:01
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
03-05-2022 19:55 - edited 03-05-2022 20:01
Hello, I’m a new customer.
I signed up to a pay monthly sim and recently my number was successfully ported in.
Everything works except for the My O2 app: loads fine over Wi-Fi, but won’t work over the O2 4G network (other apps and websites work fine).
My O2 website works fine over both Wi-Fi and 4G.
Is anyone experiencing the same?
Thank you!
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-05-2022 20:01
@Anonymous
If you have an iPhone, make sure the MyO2 app has permission to use data.
Otherwise, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-05-2022 20:01
@Anonymous
If you have an iPhone, make sure the MyO2 app has permission to use data.
Otherwise, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.