Re: My O2 Bill

Col64 · ‎12-12-2023

Hi,

why can’t I access my O2 account to view or download my bill?

MI5 · ‎12-12-2023

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Enlli · ‎12-12-2023

Just to say if they have moved you onto the new billing system you can't at present download your bills from the App, it has to be done from the Web version of My O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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