My O2 App Doesn’t Display Usage

[Emod99]

The my O2 app displays something went wrong can't display usage and also when I log on here I am unable to access my account as it says something went wrong. 

Additionally, I am unable to use the priority app as it says my number is not eligible to enjoy it. I am new to O2 so any help is appreciated 

[KingAmo]

Sorry that you're going through this difficulties. But probably it might be that they are upgrading your app or information about you is upgrading on their system that's why you might be facing such problem. It might take a while before things get back to normal
Let's say around 2-3 days probably
Sorry for the inconvenience this may have caused you

[Emod99]

The thing I don't understand is before my number was switched it all worked (on Wednesday). Yesterday my number was switched and since then it has stopped working.

[MI5]

@Emod99 

That happens a lot.

Wait a few days for the system to catch up or call if not Guide: Coronavirus Community Help and Support 

[jonsie · Accepted solution]

The number has to register on O2's system again. Both Priority and My O2 will be available in a couple of days.