My Disney+ extra won’t activate!! Help!!

[Sophierobson]

Hi everyone 

I received a text offering me 3 months of Disney+ for free so I text to take the offer up. I got a text back saying it had been added to Myo2. When I logged on it said it needed activating before I could use it. So clicked on activate and it just came up “error 404 this page no longer exists”. I’ve spoken to the live chat, they said they would send me another email, still nothing. Called customer services on 202 got one call back and she said to wait longer and she would call again but she didn’t. 
literally nobody is helping with this?! 
I even contacted them via Instagram and I just got “we will look into this error”. 
HELP!! 
thanks  

[treen]

Just spoken to some one at o2 and they have told me it is a known error due to high volumes. They said it might take until the 30th December to get fixed but hopefully sooner. Really annoying as my Disney plus was working fine until I got the text for 3 months free and when I applied the discount my account was shut down. I have not been able to reactivate it since. 

[Paramount63]

Having exactly the same issue but not contacted them yet !!!

[HelenW]

I have this issue too!

[Drpowen]

Exactly the same as me. Hopefully they’ll sort it soon as the kids are fuming at me!

[ROB1973]

5 days and still won't activate

[Rob369]

It happen since last week and nothing has been done, activation counter is still on so.... 

[Phil1310]

Hi does anyone know if this has been sorted yet? 
I see there’s no really response from 02 which is shameful. 

[Neil-F]

Investigating!!….

I’ve been waiting 5 days and got sod all from O2 I’ve the Disney offer. Can’t speak to anyone, no response to communication!!

absolute **** customer experience.

[Neil-F]

I think 5 days later and still nothing, both no activation and no response is taking the [abusive language removed]…