Solved: Re: My Device

Jacko5 · ‎01-06-2020

My details are still showing my old mobile phone, how do I update this info to show my new phone.

MI5 · ‎01-06-2020

It will update itself eventually.

There's no way for you to do it yourself.

If nothing updates after a month or so, you'll need to ask customer service to do it Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎01-06-2020

@Jacko5

It will update itself eventually.

There's no way for you to do it yourself.

If nothing updates after a month or so, you'll need to ask customer service to do it Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

My Device

Call From O2

Require a call log for an incoming call

Cancel sim only plan

Cancel contract

billing