My 02

[TomHughes]

Hello 

My 02 isn't working since I changed my 02 phone number last year. I want to check my options for upgrading 

[MI5]

@TomHughes 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

For upgrades you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Oxonian]

---

@TomHughes wrote:

Hello 

My 02 isn't working since I changed my 02 phone number last year. I want to check my options for upgrading 

---

An alternative method of exploring your options for upgrading is to visit your local O2 retail store :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

I am sure that a colleague will be pleased to outline what they can offer. 

[MI5]

@TomHughes 

If you text INFO to 85075 you will get a response with your eligibility to upgrade and any potential costs.

Upgrade guide here Guide: Upgrading Your O2 Phone