My 02

[SiobhanM]

I’ve recently signed up for 02 but some reason when I go to log into the app it says my account isn’t ready yet but when I sign in on a browser page it seems to work. Has anyone else experienced this with the my o2 app ?

[jonsie · Accepted solution]

Uninstall the app.

Reboot the phone and reinstall

If still a problem

You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary