My 02

[Johniswaiting]

Hi I can’t access my O2. Says it’s not available to me. IRS always been available 

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[pgn]

If the web version of MyO2 works for you: https://accounts.o2.co.uk/signin  then remove the MyO2 app, reboot phone and reinstall from your phone's app store

Otherwise Guide: How to find help & contact O2 - the Social Media team on X or FB Messenger are particularly helpful in this respect - ping them a cluple of times until they respond. Good luck, @Johniswaiting.