My 02 - data used display

[doirecormac]

Hi, has anybody else noticed that their data used/remaining information has disappeared from their My 02 icons? Mine, my wife's and my father-in-law's phones are all experiencing this issue. Thanks

[MI5 · Accepted solution]

@doirecormac 

Yes that does happen from time to time and is not uncommon.

It will usually correct itself at your next billing date but if you need it doing sooner, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[doirecormac]

Thanks

[MI5]

You're welcome