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My 02 App

Nicoll1
Level 1: Joiner
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Hi

 

When I open the My 02 App and click onto usage. It is now showing my usage again which is great however, it is saying H, Min, S is it supposed to be showing this.

 

Also Under the Messages tab it is showing 1,400 instead of 24 messages, 

 

Please Help?

 

Matt

 

 

Message 1 of 9
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MI5
Level 94: Supreme
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@Nicoll1 

try deleting the app, rebooting your phone and then reinstall the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 9
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Nicoll1
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Hi MI5

 

I have unistalled the app, Logged Off, Cleared Cached and data.

 

It is still showing incorrectly.

 

Yesterday I made a 33 minute call so when I view the usage under Minutes it says I have used 1H 3min 20s

 

and I sent a text also yesterday and the usage is saying 100sms 

 

My Data refreshed yesterday and the data Usage is 144mb it should is saying 0MB

 

Is there a problem with the App

 

Thanks 

 

Matt

Message 3 of 9
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Enlli
Level 68: Extraordinaire
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Mine has been decidedly dodgy for the past 18 months

Website seems OK

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 9
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Nicoll1
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Hi Enli

 

Thanks for reply what do you suggest I do.

 

Is this a problem with the My 02 App.

 

Matt

Message 5 of 9
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MI5
Level 94: Supreme
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@Nicoll1 

Ask o2 to reset it for you. 
Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 9
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Oxonian
Level 37: Blazing a Trail
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@Nicoll1 wrote:

Hi Enli

 

Thanks for reply what do you suggest I do.


 

As an alternative, you can try online @Nicoll1 :-

 

https://mymobile.o2.co.uk/

 

Message 7 of 9
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Nicoll1
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Thanks

 

how can i get 02 to rest thr app?

Message 8 of 9
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Cleoriff
Level 94: Supreme
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@Nicoll1 

You need to contact them. All numbers and social media are here :

Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
Message 9 of 9
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