Moto E6 Order

[nysavant]

I placed an oder for a Moto E6 last night which seemed to go through okay.  But an hour later got another email saying it was out of stock.  I'd like to cancel the order as I needed the phone for work tomorrow but can't find any way to do that in myo2.  Tried emailing and got an auto reply with a chat link that doesn't seem to work either.

Can anyone advise or are o2 CS still monitoring here to help cancel the order and refund me?

Thanks

A.

[Cleoriff]

@nysavant 

Normally you cant cancel once an order is placed. You could try by phoning Guide: How to find help & contact O2 

The routine thing is once received you return under the 14 day change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

[nysavant]

Does anybody know if CS chat is still available? I can't find it anywhere.

[MI5]

No it's offline currently.

[jonsie]

Chat is closed until the country and the call centres overseas are back to normal.