on 02-04-2020 09:54
I placed an oder for a Moto E6 last night which seemed to go through okay. But an hour later got another email saying it was out of stock. I'd like to cancel the order as I needed the phone for work tomorrow but can't find any way to do that in myo2. Tried emailing and got an auto reply with a chat link that doesn't seem to work either.
Can anyone advise or are o2 CS still monitoring here to help cancel the order and refund me?
Thanks
A.
on 02-04-2020 10:00
Normally you cant cancel once an order is placed. You could try by phoning Guide: How to find help & contact O2
The routine thing is once received you return under the 14 day change of mind policy
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Veritas Numquam Perit
on 02-04-2020 17:27
on 02-04-2020 17:29
on 02-04-2020 17:29
on 02-04-2020 17:29
on 02-04-2020 17:29
Chat is closed until the country and the call centres overseas are back to normal.