on 19-12-2018 12:52
I recently upgraded my monthly contract to a different one, but as it was not working for me, I decided to move to pay as you go. I cancelled the contract within the cooling off period and I also received a bill from that contract which I assumed was anything left to pay for. However I have received a bill of £88, which I have no idea what for as I cancelled the contract within the cooling off period and paid a direct debit of what I would assume was what was left to pay for any usage. I am currently abroad and unable to call O2 and their live chat doesn't seem to be working. Please help!
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19-12-2018 13:07 - edited 19-12-2018 13:24
It sounds as if your contract wasn't cancelled. You need to speak to cystomer services to check whether the contract was cancelled
There is a freefone number in this link to contact them from abroad.
Edited to add: @Hapi as you are now PAYG you can't use the freefone number. My apologies for misleading you.
on 19-12-2018 13:11
You need to persevere with customer services.
Don't try live chat as they aren't particularly good with account issues and are very busy at the moment.
|From abroad||+44 7860 980 202|
You could also wait until you get home to call them It will be free of charge then....