custom-community-header-logo.text

Mazley · ‎27-07-2023

I opened an online account with my email and phone number. I have now switched over to 02 from virgin and this account won't let me use my email or phone number. Help please

gmarkj · ‎27-07-2023

Hi @Mazley

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎27-07-2023

Hi @Mazley

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

custom-community-header-logo.text

Mobile number

Won’t let me log in on app

Can't access my account

18+ content

Handset upgrade

Puc code