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Mobile app difficultys

Lee40
Level 1: Joiner
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Hello,

 

Me and my mother (account holder) have our phones in the same account. We have recently found it hard to access the O2 account to pay our bills. Luckily we can through the website using my mums phone but I’m unable to using mine. My bill is my own and no my mums but at the time I got the phone the account needed to be put under my mums name. I can not access the account on the mobile app or the website. I use the correct email and password, I’m then asked for a security code, once entered it then fails every time. Is there a contact number I could use to resolve this issue.

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MI5
Level 94: Supreme
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@Lee40 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

If you set up a direct debit it will be paid automatically.

Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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