Mobile Bill

[Richmond85]

My latest sim card bill has included roaming charges.  I have been to Europe recently but o2 say they  don't charge for European calls so why have I been charged?

[Bambino]

@Richmond85 Where in Europe were you visiting?

Roaming on O2 - All you need to know - O2 Community

Roaming in Turkey and Cyprus - O2 Community

How to find help & contact O2: A Guide - O2 Community

[Richmond85]

Thank you.  I checked before  I went and all the countries I visited were in the permitted range sn O shouldn't have been charged.

[Bambino]

@Richmond85 Then you'll need to speak to O2 to query the charges. 

The Payment Management Team number is 0800 902 0217

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support