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Microsoft Store Refund for o2 Mobile Purchased Content

GTrotter
Level 1: Joiner
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My son logged into his Xbox and undertook a transaction to purchase content with his O2 mobile phone.  A line for Microsoft Store transaction valued at 31.99 (28th February) subsequently appeared on the mobile phone bill which I am financially responsible.   The content was never delivered in-game and as such have attempted to get a refund from Microsoft without success  (several attempts by phone and online).

 

Whilst I have been unsuccessful attaining a refund can o2 help ?

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MI5
Level 94: Supreme
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@GTrotter 

You need to speak to O2 to get a transaction code which you need to give to microsoft to get refunded https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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