Lost my SIM card can’t access app

Desss · ‎10-08-2024

Hi, your support has not been able to help at all as they won’t speak to me unless I can log into the app. I lost my card months ago and have never actually used it. I need a new SIM card and I need to keep my current number. I’ve been a customer since September 2023. My account number is ***********

MI5 · ‎10-08-2024

@Desss

Guide: Lost or Stolen O2 Device? - How to Report it

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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