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Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Live chat

I keep trying to access live chat and it just keeps saying 'checking to see if an advisor is available' this has been the case for about 7 days now, is there a fault with live chat?
Posts: 62,929
Topics: 649
Registered: ‎14-01-2013

Re: Live chat


@Emilee wrote:
I keep trying to access live chat and it just keeps saying 'checking to see if an advisor is available' this has been the case for about 7 days now, is there a fault with live chat?

We have asked the same question @Emilee as this seems to be happening for well over a week now.

The powers that be, claim no problem  but they must be extremely busy!

Your best bet would be to call them on numbers here https://www.o2.co.uk/contactus  or if it's not account related, then maybe we could help?

Welcome to the forum by the way Welcome

*The Game Is On*


Community Manager
Posts: 5,172
Registered: ‎18-02-2016

Re: Live chat

We're not aware of any issues with Live Chat @Emilee. Are you still unable to connect today? 

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