Live Chat

[dasbudorg]

I can't for the life of me find an option for Live Chat, and I urgently need to contact o2. After breaking my phone several days ago, I placed an online order for a new handset for which I've received no email receipt - and it was supposed to be arriving today. I need the handset for work - so to be unable to contact o2 in any way is incredibly frustrating.

No Live Chat options are appearing for me on any o2 sites - the links have been removed from the contact pages and there appears to be no trace of it. I can't ring up the other numbers because I have no phone! The automated help service is useless. Please help!

[Katie14]

I need to transfer my account into my ex name

[Katie14]

how can i transfer my contract into my ex name

[Sammi1]

I need to add a spending cap to my account! How do I do that?

[Annabelle]

I am trying to change my number. How do i do this

[Annabelle]

I have phoned o2 but keep getting cut off

[MI5 · Accepted solution]

@Katie14 @Annabelle @dasbudorg @Sammi1 

Chat may appear if you hang around on the shop pages. 
There is also an option to Skype O2. 
Details here Guide: Coronavirus Community Help and Support 

[creativecog]

O2 - what are you doing? I have been a customer for 20 years (since Cellnet) days & want to add 2 more mobile devices to my contract for my kids... your website UX / UI is so difficult / confusing to navigate & your customer support / help is next to non-existent. That Aura chat widget doesn't answer anything. This is crazy - I have 4x 02 contracts & want to add 2 more... but at this point I am about 2 seconds from transferring everything to Vodaphone - after 20 years of loving 02 - but this is bonkers... can't self-serve & can't speak to anyone. Do you A/B test your UI / UX before implementing changes - because simple tasks are almost impossible. Even this doesn't work - it says I have invalid HTML... I haven't included any HTML (& I have a qualification in HTML 5)

[jonsie]

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call