Solved: Letter received

Kwkw · ‎02-10-2023

Hi I received a letter today from 02 saying I owe money but yet I can not log into my 02 and have somehow changed contract but yet still with 02

MI5 · ‎02-10-2023

@Kwkw

There are some scam letters going around so check with O2.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-10-2023

@Kwkw

There are some scam letters going around so check with O2.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎02-10-2023

@Kwkw

If you are trying to log into the O2 app but without success, I suggest that you delete it, reboot your 'phone and reinstall it.

That often works !

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