Solved: Lead account number change

ksm1701 · ‎11-11-2021

Hi,

I recently switched my family's three SIMs (including mine) over to O2 but all under my name/account. The issue I have is that O2 sees the lead account as being my wife's number, rather than mine. Is there a way to change the lead number to mine without messing up any existing Volt or Loyalty benefits?

MI5 · ‎11-11-2021

@ksm1701

The lead number is usually the one that has been on the network the longest so maybe they set your wife's number up first.

If you go into the shared data options in your MyO2 you used to be able to change the lead device in there, but if you're not trying to set up data sharing it really doesn't matter at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-11-2021

@ksm1701

The lead number is usually the one that has been on the network the longest so maybe they set your wife's number up first.

If you go into the shared data options in your MyO2 you used to be able to change the lead device in there, but if you're not trying to set up data sharing it really doesn't matter at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-11-2021

I would leave well enough alone as long as you are getting Volt benefits on all your accounts

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

madasaf1sh · ‎11-11-2021

I agree with @jonsie leave well alone..

Too many variables for this to be broken.

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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