Hello O2.
I'm on a 30-day pay monthly tariff, and for the first time recently I ran out of data partway through my billing month and needed to buy a data bolt-on to see me through the remainder of the month. When I tried to do this through the My O2 app, the experience wasn't quite as I'd expect.
When I received the SMS warning that I'd used up my data, I went into the app and selected the prominent message saying something along the lines of "You've run out of data. Buy more." (paraphrasing, can't remember the exact wording).
I was expecting this to take me to the screen to buy a data bolt-on, but instead it took me to a screen to change my monthly tariff. This seems bogus for two reasons:
1. Running out of data might only be a one-off occurrence that only needs a one-off data bolt-on to fix, not a permanent increase in the monthly fee.
2. Changing tariff only comes into effect at the beginning of the next billing month, so it doesn't immediately provide more data allowance, and a further bolt-on purchase is still required.
This seems to be a bit of a mistake in the way the app works (although a cynical person might see how such a mistake would benefit O2 if lots of customers mistakenly increase their tariff unnecessarily).
Please can an O2 bod pass this message on to your app dev team and ask them to consider whether this should be fixed?
Kind regards,
JM
