Issue with 02

[JackJFKnight]

Here is my issue

i contacted 02 to close my account down and they deactivated my sims card and closed down the account and they also cleared my balance and told me my account was now fully closed and i had nothing else to pay and my balance was £0.

when i checked my credit file it said i had a term debit of £9 for 02 so i contacted them back on twitter and they got back to me and comfirmed i didnt owe them anything and there is nothing else to pay and that they would get back to me about my issue they never got back to me about the £9 debt on my file this has been very stressfull i want this removed from my credit file and resolved

[MI5 · Accepted solution]

@JackJFKnight 

You need to email the CFR team.

The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[pgn]

@JackJFKnight - 

The only references we have here regarding credit files are these:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

You can also reach O2 via social media but they'll probably refer you to the above - link below has the details. 

Meantime, you can contact the Credit Referral Agencies to put a flag against the transaction in your record. Here's how to contact them:

Callcredit PLC
1 Park Lane
Leeds
West Yorkshire
L53 1EP
www.callcredit.co.uk

Experian
Consumer Help Service
PO Box 9000
Nottingham
NG80 7WP
www.experian.co.uk

Equifax
Customer Service Centre
PO BOX 10036
Leicester
LE3 4FS
www.equifax.co.uk

Good luck!