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Is there actually a way to contact O2 by email or chat?

Erica1980
Level 1: Joiner
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Registered:

I find the website and the app absolutely useless keeps sending me right back to where I started no matter what options I click on. I call 02 and it take an age to talk to anyone surely there has to be a way to contact them? 

I was sent out 2 of the same phones and only wish to keep one but I cannot find anything that would help me with this.

Tia

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pgn
Level 62: Glorious
  • 23435 Posts
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Registered:

Hi @Erica1980 - We’re just customers like you but you can message O2 on 

Facebook (https://o2uk.co/O2CFB) , 

Twitter (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) , if that helps?

It looks like you know about the MyO2 app to access help.

Or you can browse the O2 Store/Shop and an option for help usually pops up in there before too long.

All other methods of contact, except e-mail, here: Guide: Coronavirus Community Help and Support 

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















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pgn
Level 62: Glorious
  • 23435 Posts
  • 173 Topics
  • 589 Solutions
Registered:

Hi @Erica1980 - We’re just customers like you but you can message O2 on 

Facebook (https://o2uk.co/O2CFB) , 

Twitter (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) , if that helps?

It looks like you know about the MyO2 app to access help.

Or you can browse the O2 Store/Shop and an option for help usually pops up in there before too long.

All other methods of contact, except e-mail, here: Guide: Coronavirus Community Help and Support 

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 2
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