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Iphone

Lauren15
Level 1: Joiner
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Hi my phone has been locked i dont know why as i have payed my bills. I know its been locked as i can never get any service or data and no phone calls or anything are coming through

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Cleoriff
Level 94: Supreme
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hi @Lauren15 

You need to call customer service.

Borrow a phone or use a landline to call 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 111675 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

hi @Lauren15 

You need to call customer service.

Borrow a phone or use a landline to call 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
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MI5
Level 94: Supreme
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  • 22123 Solutions
Registered:

@Lauren15 

You could also pop into your local O2 store to check your account and get a free replacement sim if it has failed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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