Increasing my spending cap

[JulianBedale]

I have heard from you that my spend cap for my phone is set at £0.  I would like to increase this to £40, but whenever I try to login to do this, I am told I will be sent a code by text which never arrives.

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[Bambino · Accepted solution]

@JulianBedale See the link included in this guide: Spend Caps on O2 - O2 Community

To speak to customer service:
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)