Incorrect bill charge
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on
08-08-2024
11:49
- last edited on
09-08-2024
23:00
by
Mike_T
Bill Summary for *********** 07/08/2024
Charge of £0-15 for premium text to Twilio (Bill Ref. 67975) that I have no recollection or record of making. I wish this charge to be deleted.
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
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08-08-2024 12:21 - edited 08-08-2024 12:43
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08-08-2024 12:21 - edited 08-08-2024 12:43
You need to talk with coustomer service.
And please remove your number because its a coustomer community not coustomer service.
Nothing we can help.
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on 08-08-2024 12:45
Its seems like someone need to acess in your account but you need to contact coustomer service and its a coustomer community.
Please never share you personal details in public.
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on 08-08-2024 12:53
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on 08-08-2024 12:58
It may say Twilio but they are a bulk SMS outfit amongst other things. I suspect you text somebody who used them
Charges for SMS are rarely wrong. You just have to weigh up if spending time with customer services is worth 15p
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on 09-08-2024 07:15
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on 09-08-2024 07:15
And more "coustomer"s? 🤔 @madasaf1sh
https://community.o2.co.uk/t5/Pay-Monthly/Porting-issues/m-p/1739051/highlight/true#M280482
Coincidence, or...?
Last message thread about this seems to have been zapped - multiple accounts are not allowed.
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on 09-08-2024 14:04
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on 09-08-2024 14:04
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on 09-08-2024 14:24
Guessing English is not their native language
Either that or needs a dictionary
Not sure of the intentions behind multiple accounts
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on 09-08-2024 14:40
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on 09-08-2024 14:40
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on 09-08-2024 14:51
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on 09-08-2024 14:51

