Solved: Incorrect Mobile Phone Charge

MAV · ‎24-08-2023

Spoke with Lyndsey at 02 on 11.08.23 between 11.05 and 11.25 ref £135.17 charge on my phone for a telephone call I did not make. Lyndsey at 02 spoke with her manager and confirmed the amount would be removed immediately. I have rechecked my account and the amount is still due to be taken in 3 days from my bank account.

Less than happy that this is still showing and has not been addressed and seek a response from 02

Enlli · ‎24-08-2023

This is a community forum made up of customers similar to yourself so we can't access accounts

I'm afraid you will need to call O2 again

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎24-08-2023

This is a community forum made up of customers similar to yourself so we can't access accounts

I'm afraid you will need to call O2 again

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

Incorrect Mobile Phone Charge

Phone

Payment dates

PAC code

I need my PUK code

Clarification on Bolt on and O2 Travel