Impossible to sign into o2 using Chrome browser

[scarletp]

Hi,

I am no longer able to login using Chrome and my usual password but I can access my account using Firefox.  I have deleted Chrome cache, cookies, data etc from Chrome but it makes no difference.   Please can anyone help as I do not really want to have to use Firefox.  Even an explanation would be good.

In Chrome I get the dreaded Blue screen with 'It looks like something's gone wrong' and you are looking into it.  I have been seeing this for a few days.  Incidentally it was the same this time last week when I was trying to log in to Virgin Media but after a few days all was restored.  

Thank you

[MI5]

@scarletp 

I'm using Chrome and it's working fine for me, so either your browser is out of date (check for updates manually), click the 3 dotd, go to settings then about Chrome, or your account needs checking Guide: How to find help & contact O2 

[scarletp]

Thank you MI5.  I regularly check my chrome is up to date but have just made sure and it definitely is. 

I managed to access this by using Firefox temporarily and it works fine. 

May I ask when you say 'my account may need checking - is that the Chrome account or o2?

I plan to try for a lift to a nearest o2 shop to sort what I was trying to do online. Person to person is maybe the way to go!

[MI5]

@scarletp 

I honestly think that this is more of a Chrome issue rather than O2.

Have you tried in incognito mode as it might have something to do with tracking cookies?

[Enlli]

Just thought I would check as I await a delivery.

No problem with Chrome for me on Android, Ubuntu Linux and MS Windows 11. Must be something strange with your setup

[pgn]

I notice that in my Chrome too - and have to sign in using the tiny "Sign in" up at top right to get past the mangled cookie Chrome tries to (incorrectly) use, @scarletp 

[scarletp]

Hi,

Given up!  I have spent too many hours trying everything I can think of as well as doing as you kindly suggested but no success.  Decided to download Opera and will retain that just for when I want to access o2 and Virgin Media as I cannot access either of them in the usual way using Chrome. 

Thank you again

[scarletp]

Thank you for checking.  I have given up and will use Opera browser for when Chrome appears to be acting up.  

[pgn]

Strange, but whatever works for you, @scarletp 👍🏼

[scarletp]

I had already tried that but with no success. I do seem to  have occasional problems with o2 and VM over the years and usually it has sorted itself out over time (as it did a couple of weeks ago when I was trying to  access Virgin Media).  

Thank you.