cancel
Showing results for 
Search instead for 
Did you mean: 

Importing old WhatsApp chats to my new phone

Patricia80
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Have just got a new Galaxy A21 and although everything has been imported from my Galaxy S9 it hasn't transferred the old Whats App chats - just a few Group chats. Can anyone suggest what I should do?

Message 1 of 3
290 Views
2 REPLIES 2

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@patricia80

It sounds like your whatsapp account is only set to backup group chats, unfortunately now you have switched handsets the old whatsapp install gets deactivated, so anything not backed up wont be migrated.

You can always try contacting whatsapp support from within the app.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 3
287 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Patricia80 

If you haven't wiped the old phone, put your SIM back in it and backup all your WhatsApp chats.

Then go back to new phone and reinstall WhatsApp and your backup.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
262 Views