I want to talk to someone about my billing and my air time

[Kba02]

What is air time 

iv got the iPhone 13 pro max and I’m paying so much for this it’s a joke in the past 3 months iv paid nearly £800 yesterday paying 430 and now today there saying I owe another £100 + £30 this is becoming a joke for not even a new phone and a phone that constantly has terrible signal and isn’t very good in general. 

Im a single mum of a 2 year old that’s just lost my job due to getting being dignosed with a life long illness and disability this is a joke ! 

[MI5]

@Kba02 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

Guide to refresh here Guide: How does O2 Refresh work? 

Your bills and device plan explained in your MyO2 https://mymobile.o2.co.uk/

[pgn]

And your MyO2 will let you see what all the money has been being used for, @Kba02 - Guide: How do I get to the 'Download Bill' page? 

Do contact O2 on 202, around 08:15 in the morning should let you get through to someone who can help. Otherwise ping O2's Social Media Team a message on one of the platforms at the links just below, and let them come back to you. Good luck!

[Breanna]

Were you able to get a look at your bill to discern the charges @Kba02?