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I want to settle my device plan online

KimfromDonny
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‎24-04-2020 18:14 - last edited on ‎24-04-2020 18:52 by Moderator

‎24-04-2020 18:14 - last edited on ‎24-04-2020 18:52 by Moderator

Phone has broken - I want to settle the device plan on line and not by calling O2. When calling O2 they revert you back to using MyO2 on line.

 

I need to settle the balance to order a new phone

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MI5
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‎24-04-2020 18:23 - last edited on ‎24-04-2020 18:52 by Moderator

‎24-04-2020 18:23 - last edited on ‎24-04-2020 18:52 by Moderator

@KimfromDonny 

Just upgrade in your MyO2 and you can pay off the old device plan during the checkout process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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‎24-04-2020 18:26 - last edited on ‎24-04-2020 18:53 by Moderator

‎24-04-2020 18:26 - last edited on ‎24-04-2020 18:53 by Moderator

@KimfromDonny

If you are upgrading on o2 you can do it all online, it will take payment and then process the upgrade.

If not you can only pay off by calling

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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