I want to cancel the porting request

[AAUser]

I initiated a porting request but I dont want to continue with it and want to cancel it.

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

This isn't customer service

[madasaf1sh]

@AAUser 

You will need to call customer services on 0344 809 0202 , if you are wanting to cancel your contract then let them know..

[AAUser]

I did call them. Funnily, I got the response: "Let the porting happen and then port back." 

I said I want to use both the numbers to which the agent said you cannot do that.

[Bambino]

@AAUser That isn't what you said in your first post. If you want to use both numbers you'll have to pay for two contracts or two Pay & Go numbers, or one of each.

[AAUser]

Yeah, thats fine for me. The important thing for me is to CANCEL the porting request

[madasaf1sh]

@AAUser 

In that case give them a call and tell them to cancel the port request, and dont confuse them with the other stuff.

[DR59]

I tried to cancel a port request tonight and I have been told this cannot be done. I will now loose my own number just because I forgot to check before I pressed the button. It wasn’t even half hour but they can’t change the request 😡

[Enlli]

Why will you loose your number, where are you porting it to?