When you say you've been accepted, do you mean you've had all the contract emails and you've opened all the links and ticked the boxes to confirm you've read everything @Maikas ?
If you ordered a sim or a device to be delivered, then you'll get emails confirming they have been sent from the warehouse. Likewise if you asked for click and collect, you'll get an email confirming it has arrived.
It can take a couple of days for the o2 systems to catch up with each other so you might not be able to log in to the My o2 online or via an app.
If you want an update before then, you need to speak to the Sales Team.
Try to message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) but you may just have to call sales at 8.00am - their number is 0800 081 0255
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
