I recently changed the email address I use for accessing My O2

[Ray07]

I recently changed the email address I use for accessing My O2. At first everything worked fine and I could view and download my bills, but now I cannot view any billing details, just My O2 WiFi and my personal details.

O2 Customer Services have been pretty useless at helping over the phone.

Any suggestions to resolve would be gratefully received

[MI5 · Accepted solution]

@Ray07 

O2 have messed up a system update which is effecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2