I need to sort out my O2 bill. I was put on an O2 subscription as a part of my Virgin Media wifi use

[Saurav]

I have never used an O2 sim. I was assigned one by a Virgin Media employee as a part of some "deal". I was misinformed and have been paying O2 a sim fee for the last year. I haven't even used the sim. Now I'm trying to pay a final bill and cancel my subscription, but I'm unable to get any help. This is some of the worst customer support and misinformation I've experienced.

[Enlli]

12 months ago it would have been a Volt Contract where you would have got a special price on the broadband and a speed increase

The O2 SIM would have had a double data allowance.

Do you have the SIM, or do you have the O2 bills with the number.

Depending on what deal you are on there may be a termination fee

Guide: Cancelling Your Contract 

Volt Megaguide