Hi @Yasmina
This looks like something you’d need to call O2’s customer service team about , particularly the Payment management team. Their direct number is 0800 902 0217 )
If you have no access to a phone then use Skype to call 0800 032 1402
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
