I need to confirm I am the account holder

[Holly13]

Hi 

I have ordered a new phone, I need to change my address but my phones broke so you cant send me a code

[jonsie · Accepted solution]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5]

@Holly13 

You can put your sim in to any O2 or unlocked phone to receive the code.