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Hayat
Level 1: Joiner
  • 1 Posts
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on ‎21-04-2023 17:55

on ‎21-04-2023 17:55

I topped up but my internet is still not working 

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Cleoriff
Level 94: Supreme
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on ‎22-04-2023 10:09

on ‎22-04-2023 10:09

@Hayat 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Other ways to top up here Guide How to Top Up (PAYG) 

Veritas Numquam Perit

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MI5
Level 94: Supreme
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on ‎23-04-2023 13:34

on ‎23-04-2023 13:34

@Hayat 

Data will only refresh on your anniversary date and not just because you have topped up.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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