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I have upgraded and Disney is free for 6 mth but won’t let me add as extra

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SHazbag
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on ‎22-12-2021 13:50

on ‎22-12-2021 13:50

How do I add Disney as extra I got it with upgraded phone when I go into extras it just says oops something went wrong! Cannot get to speak to anyone 

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MI5
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on ‎22-12-2021 13:55

on ‎22-12-2021 13:55

@SHazbag 

This is a known issue that O2 need to sort out.
I'd suggest you all report it on social media.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 148722 Posts
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Registered:

on ‎22-12-2021 13:55

on ‎22-12-2021 13:55

@SHazbag 

This is a known issue that O2 need to sort out.
I'd suggest you all report it on social media.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Luna1
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on ‎22-12-2021 19:43

on ‎22-12-2021 19:43

Same here! Comes up error404 can’t get in touch with O2 

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madasaf1sh
Level 77: Grand Master
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on ‎22-12-2021 19:45

on ‎22-12-2021 19:45

@Luna1 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Stefanos
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on ‎22-12-2021 19:46

on ‎22-12-2021 19:46

Same problem: "Oops, We can't find the page you're after"

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