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I have my account number but MyO2 does not recognise me

Fraggle21
Level 1: Joiner
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Setting up new iphone (from earlier iphone model) but can't get an ESim as MyO2 wont recognise my  O2 account number (monthly contract)

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MI5
Level 94: Supreme
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@Fraggle21 

You don't need your account number ?

My O2

You can go in store with photo ID to get an esim if necessary.

To get up and running now, just use your old sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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