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I have called O2 6 times in the last 3 hours to try and pay my bill but the call keeps dropping

EAMYLLOH
Level 1: Joiner
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I have called O2 6 times in this morning alone to try and pay my remaining bill for my disconnected phone but the call keeps dropping when I am put through to the automated oayment section. I have left a number to be called back on but they dont call back on it and I have to call again and repeat the same process over. 

 

I cant pay online due to the phone being disconnected. I dont know what other options I have at this point. 

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Bladen07
Level 1: Joiner
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Hi can I have the contact number for 02

Message 2 of 6
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Cleoriff
Level 94: Supreme
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@EAMYLLOH 

I'll ask one of our account advisors to look at this for you @O2Lisa are you able to help @EAMYLLOH with this ridiculous problem?

Veritas Numquam Perit

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Message 3 of 6
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EAMYLLOH
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Thank you 

Message 4 of 6
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O2Lisa
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Thanks for the tag @Cleoriff, I'll do my best to help.

@EAMYLLOH I'll message you privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 5 of 6
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Cleoriff
Level 94: Supreme
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Thanks @O2Lisa x

Veritas Numquam Perit

Girl in a jacket
Message 6 of 6
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