I have a problem with my service and tried to contact O2, whom I joined a couple of weeks ago

[Buzby]

Unfortunately I was unable to contact them via any means and ended up cancelling my DD to force them to contact me. The problem may not have been with them but I still expected to be able to communicate with their support team. I have thus decided to move to another provider, not that any of them will be any better, Royal Mail is looking like a better means of communication these day and they are rubbish.

[MI5]

@Buzby 

They won't contact you.

You'll just get a debt and a default on your credit file.

You need to cancel correctly.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Guide: Cancelling Your Contract 

[Buzby]

I do not use social media. I only use text and email, I tried their on line chat but it didn't work either. If this is how O2 want to treat a disabled man in his 60s then I am happy to make some noise about it. This country has gone to the dogs big style and still dropping.

[Buzby]

Just to add Tomy last response. I have little time left to live due to a mistake in my medication when I changed go. I don't think my credit rating matters much, I just hate dodgy business and Boris J.

[Buzby]

Isn't auto correct a wonderful thing!

[MI5 · Accepted solution]

@Buzby 

Try this.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

[Buzby]

Thanks for the phone number but I have received my PAC after following your earlier advice. It states the text is free but when you send the text it tells you a charge will be applied. Do the folk who code these things ever test them? I actually think I would be happier without a phone, technologists these days either haven't got a clue or are inspired by the boardroom, and we know they are thick.

[Buzby]

Used the number and got through after 20 minutes, O2 got me to test it with the Mobile Data off, same problem. Looks like it is favouring a problem with the phone, a Moto g10 I bought 5 months ago, no point having bells and whistles when you don't use them. I will take it back to Curry's when I get rid of this horrid bug. Thanks again for you assistance MI5, good to someone looking after Home Affairs. Now, About Boris...............

[MI5]

Best of luck mate