This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

I cannot get the Internet when I am out of the house

Apple1960
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎06-09-2023 08:39

on ‎06-09-2023 08:39

My internet does not work when I'm out 

Message 1 of 3
344 Views
0 Kudos
2 REPLIES 2

TallTrees
Level 52: Innovator
  • 12521 Posts
  • 120 Topics
  • 398 Solutions
Registered:

‎06-09-2023 08:58 - edited ‎06-09-2023 08:58

‎06-09-2023 08:58 - edited ‎06-09-2023 08:58

Hi there @Apple1960 

Welcome to the o2 Community forum 

Have you enabled mobile Internet on your phone?

 



HAPPINESS IS BEE SHAPED

Message 2 of 3
340 Views
0 Kudos

Enlli
Level 69: Guiding Light
In response to TallTrees
  • 8905 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

on ‎06-09-2023 09:16

on ‎06-09-2023 09:16

More than likely it's down to your settings on the phone. 

These are the correct APN settings

Android = https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

iPhone = https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

If not sure just reset your network settings, although you will need to enter your WiFi password again

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
327 Views
0 Kudos
Top Kudoed Authors
View All
Top